Mission, Vision, and Values

Mission

At Dalton's Heating and Cooling, our mission is to deliver high-quality, reliable HVAC services that our customers can count on. We are committed to creating a comfortable and safe environment for both residential and commercial clients, with a focus on excellence in ever service we provide. Through professionalism, expertise, and a strong dedication to customer satisfaction, we aim to be the trusted leader in HVAC solutions within our community.

Vision

To be the trusted leader in residential and commercial HVAC solutions within our community, known for innovation, integrity, and exceptional service.

Core Values

Integrity First

  • We do what's right-even when no one is watching. Honesty, transparency, and ethical service are non-negotiables.

Customer-Obsessed Service

  • We treat every home and customer like family. We listen, communicate clearly, and deliver more than expected.

Craftsmanship with Pride

  • We do it once, and we do it right. Every install, tune-up, or repair reflects our dedication to quality.

People Over Profit

  • We build up our team and take care of our community. We invest in our people and give back to the city that supports us.

Ownership at Every Level

  • We empower our team to solve problems and take initiative. Everyone is a decision-maker and takes pride in their role.

Always Getting Better

  • We never settle. Whether it's training, tools, or technology-we improve continuously.

Built to Last

  • We think in decades, not just in days. Our goal is to leave a legacy of trust, service, and growth that outlives us.

Sponsorships and Awards

  • Member of Ottawa Main Street Association
  • Sponsor Ottawa Recreation Commission
  • Voted Best of Franklin County 2023 & 2024 for HVAC Companies
  • Sponsor for Franklin County Day on the Farm

Ottawa Recreation Commission

Best of Franklin County HVAC Company | Ottawa Herald 2023 & 2024

Franklin County Day on the Farm

Need HVAC and Plumbing Service?

Contact the experts at Dalton's Heating and Cooling.

Call us at (785) 418-3871!